Return/Exchange/Refund Policy

Thank you for shopping at the St Baldrick's Shop. If you are not entirely satisfied with your purchase, we're here to help! Please find our Return/Exchange/Refund Policy outlined below.

Return for Non Defective Merchandise

Items are only eligible for return for 30 days from the date of purchase. The item must be unworn and in as new condition.

Step 1: Email customer service at stbaldrickscustomerservice@iceboxmail.com, provide your order number and request a Return Authorization.

Step 2: Download, print and complete the Return Form and place it in the box with your return item and ship it to:

        St. Baldrick's Return C/O The Icebox
        700 Lake Ave
        Atlanta, GA 30307
    

Please ship your return via a reputable carrier where you can track and confirm the receipt of the return. We are not responsible for returns which do not reach us.

Step 3: Once we receive your item, we will process your return within 4 business days and credit your original credit card minus a 10% restocking fee.

Return for Defective/Mis-shipped Merchandise

Items are only eligible for return for 30 days from the date of purchase. If your items are defective or you received an item you did not order, i.e. wrong size, wrong color, and wrong item.

        Step 1:  Email customer service at  stbaldrickscustomerservice@iceboxmail.com, provide your order number and  request a Return Authorization
        Step 2:  Customer Service will reply and provide a freight label for shipment.
        Step 3:  Once we receive your item, we will process your return within 4 business days and credit your credit card.
    

Item Exchanges:
Order your replacement item online and follow the return policy above for Non-Defective Merchandise.

Return Shipping:
Reminder, the customer is responsible for all return shipping charges unless items are defective or not what you ordered.

If you have any additional questions, please contact us at stbaldrickscustomerservice@iceboxmail.com.

Return Form

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